Problem solving
Health care is so backwards right now. We're trying to find theright answers without asking the right questions. “A MoreBeautiful Question” by Warren Berger shows that craftingthe right questions is the key to solving problems rather thananswering them. I also love “The Richest Man inBabylon” by George C. Clason. It's an old book with moundsof wisdom. “Pay yourself first” and you'll find that you have moneyfor others. Always give back.
Elizabeth Durand, broker account executive, UnitedHealthGroup
Benefits blueprint
“DO or DIE: Reinventing Your Benefits Agency forPost-Reform Success” by Nelson Griswold and ScottCantrell. The stuff they covered in 2012 is still not beingfollowed by consultants. They laid out a blueprint of success andit's not too late to read it. I also like “Thank YouEconomy” by Gary Vaynerchuk. It's about being authentic toyour clients even when it's not benefiting your bottom line, andbuilding strong relationships.
Frank Mengert, national director, benefits technology,ebm
Teamwork
My favorite business book is “Good to Great” byJames C. Collins. It compares like businesses and shows why one isgreat while the other one is good. It comes down to leadershipstyles, teamwork, doing what you do best and ensuring egos arechecked at the door.
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