Recently, my wife went to the doctor with stomach issues. The doctor recommended a simple diagnostic test called a HIDA scan. We have an HSA high-deductible health insurance plan with a $6,450 deductible, meaning we would be paying for the procedure out-of-pocket until our deductible was met.
Before my wife left the doctor's office, she asked the receptionist what she thought was a simple question: “How much is this going to cost?”
The receptionist had no idea — and she had no way to check. She looked at my wife like it was an unreasonable question. A manager contacted a third-party billing agency to get her a quote, which ended up being nothing close to what we actually paid in the end.
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