According to a recent report,“the rapid growth of the external workforce is one of the mostimportant business stories of our time, with far-reachingimplications for both employers and employees.” (Image:Shutterstock)

The insurance industry – like most others – is increasinglyrelying on outsource providers and gig workers, but few insurers have a holisticworkforce strategy that also incorporates its internal workforce,according to SAP Fieldglass' study, “External Workforce Insights 2018: The Forces Reshaping HowWork Gets Done.

On behalf of SAP Fieldglass, Oxford Economics surveyed 800senior executives, including 51 insurance executives in more than adozen countries, and found that about 43 percent of workforcespending in the insurance industry goes to contingent workers andservices providers. While 78 percent of the insurance executivespolled say their external workforce is critical to operating atfull capacity and meeting market demands, only 20 percent of therespondents say they strongly agree that their organization has atalent strategy that encompasses employees andthe external workforce.

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Katie Kuehner-Hebert

Katie Kuehner-Hebert is a freelance writer based in Running Springs, Calif. She has more than three decades of journalism experience, with particular expertise in employee benefits and other human resource topics.