According to a recent report, “the rapid growth of the external workforce is one of the most important business stories of our time, with far-reaching implications for both employers and employees.” (Image: Shutterstock)

The insurance industry – like most others – is increasingly relying on outsource providers and gig workers, but few insurers have a holistic workforce strategy that also incorporates its internal workforce, according to SAP Fieldglass’ study, “External Workforce Insights 2018: The Forces Reshaping How Work Gets Done.

On behalf of SAP Fieldglass, Oxford Economics surveyed 800 senior executives, including 51 insurance executives in more than a dozen countries, and found that about 43 percent of workforce spending in the insurance industry goes to contingent workers and services providers. While 78 percent of the insurance executives polled say their external workforce is critical to operating at full capacity and meeting market demands, only 20 percent of the respondents say they strongly agree that their organization has a talent strategy that encompasses employees and the external workforce.

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Katie Kuehner-Hebert

Katie Kuehner-Hebert is a freelance writer based in Running Springs, Calif. She has more than three decades of journalism experience, with particular expertise in employee benefits and other human resource topics.

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