Market Insights

"One of the biggest misconceptions is that AI somehow eliminates complexity. It doesn't," says Joe DeSilva, executive vice president and chief of operations at ADP.

Employee benefits knowledge varies widely by industry and income, with a 27-point gap between the highest and lowest literacy scoring industries, according to the 2026 Benefits Insights Benchmarks Report from Businessolver.

Employers may have an incentive to help workers build emergency savings as financial strain increasingly spills into attendance, productivity and retention.

The industry group says its reform effort remains on track despite questions about participation, oversight and continuity-of-care protections.

"Employees are still navigating complex financial circumstances that require proactive support from employers to help build long-term stability," said Stacy Bucchere, Managing Director of Workplace Benefits Client Management at Bank of America.

The average total payment per user for GLP-1 medications more than doubled for adults who don't have diabetes from 2017 to 2022.