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Out of all types of pharmacies—supermarket, mass merchandiser, chain drug stores and mail order–the Wegman’s supermarket chain achieved the highest overall customer satisfaction score. (Photo: Shutterstock)

Pharmacies in the U.S.–both brick-and-mortar and mail order–are pushing the envelope when it comes to satisfying their customers, and late-entrants to the field such as Amazon may find it tougher than they think to challenge those at the top of the heap.

Marlene Satter

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