As consumers’ views of health and the components of health care change, the health care system will have to adapt. (Image: Shutterstock)

In addition to the standard health insurance offerings, many employers today are adding wellness programs and incentives for their employees, recognizing the potential of the latter to reduce the costs of the former. This shift, as well as the shift toward consumer-driven health plans, is driving an expansion in the definition of health, one that includes more than just what goes on in the clinical setting.

In a recent webinar, Welltok chairman and CEO Jeff Margolis and Sam Glick, a partner with Oliver Wyman took a look at how this changing perception is impacting the health care industry. Through the webinar, the pair aimed to get listeners to think more about how the various entities in the health care system need to redefine their approach to customer service.

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Emily Payne

Emily Payne is the current deputy editor for ALM's Business & Finance Markets and former managing editor for BenefitsPRO. A Wisconsin native, she has spent the past decade writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.

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