You might think it’s your carrier’s job to educate your employees, but the fact is, often that education isn’t as thorough as it could be. (Photo: Shutterstock)

We’ve all experienced scenarios like this: Your persistent ear pain isn’t severe, but you’re concerned it won’t go away and could be a worsening infection. Finally, late on a Thursday, you decide to take action. What’s the most likely place you’d turn to for care?

If you chose the emergency room, you’re not alone. According to the Healthcare Financial Management Association (HFMA), non-urgent visits to ERs are rising, even though emergency department visits overall are dropping.

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