X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Too many businesses continue to ignore how crucial their workforce is to the experiences of their customers and their bottom line. (Photo: Shutterstock)

The link between employee experience (EX) and customer experience (CX) can no longer be denied. According to a Gallup study on how employee engagement drives growth, companies with highly engaged employees outperform their competitors by 147 percent and companies in the top quartile of employee engagement experience 10 percent higher customer ratings. For companies wanting to improve the experience of their customers and grow their business, they must look at employee morale and engagement.

BenefitsPRO

Don’t miss crucial news and insights you need to navigate the shifting employee benefits industry. Join BenefitsPRO.com now!

  • Unlimited access to BenefitsPRO.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com
  • Exclusive discounts on BenefitsPRO.com and ALM events.

Already have an account? Sign In Now

Copyright © 2018 ALM Media Properties, LLC. All Rights Reserved.