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Retail clinics and telehealth are seeing strong growth as consumers continue to place greater value on convenience and ease of access. (Photo: Shutterstock)

Is “satisfaction” enough? That’s the intriguing question raised by a new study that suggests even though many patients give relatively high satisfaction ratings on the care they receive, they still have issues with many elements of their health care experience.

The “2019 Healthcare Consumer Trends Report,” published by NRC Health, compiled more than a million responses from hundreds of thousands of households, and also included insights of health care leaders from around the country.

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