Digital shadows Elementsinvolving technology, customization/personalization, andcommunication are all key to reading HR departments for thefuture.. (Image: Shutterstock)


Human resource departments are struggling to catch up with the changingrealities of today's business world, a new report from Deloittesays. The report, “The Future of Enterprise Demands a New Future ofHR,” outlines the challenges HR will face as technology,disruptive innovation, and workforce changes displace the old way of doingbusiness.


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The report's authors, Arthur H. Mazor and Michael Stephan,described three futures that HR will be dealing with:

  1. The future of enterprise, which they said willbe affected by a “tsunami” of data, along with changes in thelifespan of enterprises, and the expectations that consumers haveof companies.
  2. The future of the workforce is another keyelement. The Deloitte papers noted that the length of careers areincreasing in years, while the skillsets of workers are shortenedas older workers retire. The rise of the “talent economy”—freelance and contract workers, will also havea large impact on businesses and HR, they said.
  3. The future of how work gets done,or the ongoing evolution of work. The authors said thattechnology is changing how humans work together, and the emergenceof AI is creating other new dynamics. They add that this futurewill “create new roles for workers we have yet to evenimagine.”

The authors include a wide range of descriptions for what thefuture of HR will look like, with many elements involvingtechnology, customization/personalization, and communication. Somany solutions are listed at the end of the report, there's adanger of it appearing simply a collection of buzzwords. However,the report does stress the importance of HR delivering measurablevalue.


The authors conclude by saying, “There's no single path drivingvalue through HR.” The future remains to be written, apparently,but the many ideas provided will give HR professionals food forthought.

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