There are a few common benefits questions that might be broughtto a bilingual supervisor, rather than to HR or thebroker.  An employee might simply ask if the supervisorthinks it's a good idea to cough up the money for the premium formedical insurance.  In a worst-case scenario, supervisorswill simply say no.  They might also be swayed by thepolitical hype of the moment, in which case God only knows whatthey'll come up with!  Rarely are they able to clarify therisks of being without health insurance in this country.

Another common question that arises is which doctor to goto.  Often, a supervisor will direct employees to acommunity health center or clinic—even when that employee hasenrolled in the medical plan offered, and even if this clinic isnot in the network of providers.  This can be particularlyproblematic, as employees who have enrolled in their health planwill expect to receive benefits at this clinic.  When thatdoes not happen, their assumption that benefits are probably a scam(see Light Bulb Moment #3) isreinforced, and they will probably share this impression withco-workers.  Bad news travels fast!  And when ittravels in a language you don't speak in an area where you don'twork, it is tough to head off.