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I am going to give some more advice here, and you may not behappy about it. So be forewarned.  The upshot of theprevious Light Bulb Moments is that bilingual supervisors need moresupport than they are getting in ensuring that employees reallyunderstand and value their benefits packages.  Westrongly recommend that they get some training, designedfor them and their unique situation, particularly around thisissue.

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Before conducting your enrollment meetings for all employees,carve out some time to address bilingual supervisorsalone.  “What?” you will object.  Perhaps youbarely have time to schedule regular OE meetings, and you arealready getting pushback from the folks in production onthat.  Perhaps there is way too much on supervisors'plates as it is, and you feel you can't ask them to take onanything else.  After all, benefits communication is notpart of supervisors' job description, so why should you spend time,much less, money on it?

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The answer is: Because, as we've seen, they're communicatingbenefits anyway, whether you like it or not.  And ifthey're doing it without your guidance and support, chances are,some damage is being done.  It is absolutely worth everyminute and penny you invest.  As we saw in Light Bulb Número 4, bilingualsupervisors have the greatest influence on benefits understandingand utilization among employees who speak Spanish (or, I wouldwager, other languages as well).  And yet they are in noway prepared.  Quite the contrary.

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Learn more at www.futurosolidousa.com andtune in soon for Light Bulb Moment Número 11!

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Melissa Burkhart is the founderand president of Futuro Sólido, which provides a wide variety ofSpanish language services, including written translation, on-siteinterpretation, and language instruction. They have successfullyserved such industries as finance, insurance, landscaping,construction, manufacturing, health care, non-profit, andhospitality. To learn more, visit www.futurosolidousa.com.

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