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Asking a vendor about their engagement is likely already part of your evaluation, but push your vendors to have a conversation beyond how many times a month someone engages with the solution. (Photo: Shutterstock)

As you start to think about what benefit programs you will engage with next year, there’s one question that you should ask all of your potential vendors: what’s the quality of your engagement? Asking about the quality of their engagement will provide valuable insight into understanding how they categorize, value, and measure engagement.

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