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Benefits tech platform concept Only 24 percent of employers at present urge employees to consider what their benefit choices mean for financial planning, including 401(k), health savings accounts, loan repayment and emergency savings. (Image: Shutterstock)

While their objective is to provide choices in health benefits, and tools to help employees select what benefits they need, employers don’t have an effective strategy on how to listen to employees about what those needs are.

So says a new survey from Willis Towers Watson, “2019 Emerging Trends in Health Care,” which also finds that despite the fact that 54 percent of employers say they don’t have an “effective listening strategy” to determine what exactly their workers need and want in terms of benefits, 31 percent say they’re focused on providing or expanding benefit choices over the next three years.

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Marlene Satter

Marlene Y. Satter has worked in and written about the financial industry for decades.

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