People have been depositing checks for years on their phones, so why wouldn't they pay medical bills on them? (Photo: Shutterstock)
Under intense pressure to cut costs, insurers are aggressively moving to embrace digital solutions in health care.
Major insurer Anthem recently unveiled a new app that will allow patients to pay medical bills, schedule visits and conduct all manner of medical business that may otherwise require a lengthy conversation with an operator (human or robot).
The app will also include an artificial intelligence-powered chatbot that will essentially function as a much more sophisticated version of WebMD. It will suggest conditions in response to symptoms patients enter. Patients can follow up with a doctor by text.
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