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Doctor holding patient's hands For those who say they feel unable to control their health care journeys, the main reason was “lack of sufficient support in a system they don’t believe is looking out for their well-being.”

The health care system “is what it is” – while most people generally like their health care, many believe they have no real control over the process or the cost, according to Maestro Health’s report, “The Consumer Healthcare Paradox.”

Maestro Health surveyed 1,000 U.S. adults and found that, while 78 percent describe their health care experience as “positive,” almost the same percentage (69 percent) don’t feel fully empowered to control their “health care journeys.”

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Katie Kuehner-Hebert

Katie Kuehner-Hebert is a freelance writer based in Running Springs, Calif. She has more than three decades of journalism experience, with particular expertise in employee benefits and other human resource topics.

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