Telemedicine on phone Who uses it and how they want it to serve them varies by age, with millennials seeking mental health care and older people using it for chronic health issues. (Photo: Shutterstock)

Telehealth is growing, with the majority of consumers amenable to using it. A key holdup? Even among those who do use it, a sizable percentage aren’t sure that their health coverage will pay for it.

According to the Telehealth Index: 2019 Consumer Survey from American Well, 66 percent of consumers are willing to dive into the world of telehealth, and 8 percent have already “seen” a doctor that way. They like that it’s fast, convenient, and cheaper than an in-person visit—but 17 percent of those willing to give it a shot aren’t sure it’s covered by their provider.

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Marlene Satter

Marlene Y. Satter has worked in and written about the financial industry for decades.

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