Who uses it and how they want it to serve them varies by age, with millennials seeking mental health care and older people using it for chronic health issues. (Photo: Shutterstock)
Telehealth is growing, with the majority of consumers amenable to using it. A key holdup? Even among those who do use it, a sizable percentage aren't sure that their health coverage will pay for it.
According to the Telehealth Index: 2019 Consumer Survey from American Well, 66 percent of consumers are willing to dive into the world of telehealth, and 8 percent have already "seen" a doctor that way. They like that it's fast, convenient, and cheaper than an in-person visit—but 17 percent of those willing to give it a shot aren't sure it's covered by their provider.
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Marlene Satter
Marlene Y. Satter has worked in and written about the financial industry for decades.
