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Social media apps According to the survey, 51 percent of respondents said they have used social media to search for providers—a 621 percent increase over the report’s 2017 results. (Photo: Shutterstock)

Consumers are increasingly using online platforms such as social media to find and share information on health care providers, with 57 percent of survey respondents saying they’ve used Facebook to share health care experiences with others.

The report was released by Binary Fountain, an online reputation management firm. The 2019 Healthcare Consumer Insight and Digital Engagement survey sought to update information on how patients research and evaluate health care providers, and how they share that information.

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