Silhouettes of people on keyboard AI can be a beneficial tool for the annual open-enrollment process by helping employees make complicated benefits decisions. (Image: Shutterstock)

As more employers are exploring the use of artificial intelligence (AI) in human resources activities such as hiring, retirement planning and benefits enrollment, it’s essential to establish processes and reviews to ensure compliance and prevent legal issues.

By embracing AI, specifically for predictive analytics, HR departments can make more informed recruiting and performance decisions. Employers can use data to find and screen employees with relevant skill sets. It can also increase productivity by evaluating new methods of workflow. These capabilities can extend into benefits by helping employees make informed and logical decisions tied to their individual interests, such as wellness, medical, prescription and retirement.

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