Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Telemedicine on phone Telehealth providers could boost business in rural areas by raising awareness of quality care available through the service. (Photo: Shutterstock)

While telehealth has only been used by 10 percent of health care consumers, it has the highest customer satisfaction level with users of any consumer category studied by J.D. Power. And although current use is sparse, it’s expected that wider adoption will grow “considerably considerably as health care consumers continue to use and recommend the service.”

So says the J.D. Power 2019 U.S. Telehealth Satisfaction Study, which finds not only that satisfaction levels are high but positive word of mouth is expected to drive broader adoption. People who use it really like it; the study reports that telehealth’s overall customer satisfaction score is 851 out of 1,000, and is 900 or higher among 46 percent of users.

Complete your profile to continue reading and get FREE access to BenefitsPRO.com, part of your ALM digital membership.

Your access to unlimited BenefitsPRO.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical BenefitsPRO.com information including cutting edge post-reform success strategies, access to educational webcasts and videos, resources from industry leaders, and informative Newsletters.
  • Exclusive discounts on ALM, BenefitsPRO magazine and BenefitsPRO.com events.
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com

Already have an account?

Marlene Satter

Marlene Y. Satter has worked in and written about the financial industry for decades.

More from this author



Join BenefitsPRO

Don’t miss crucial news and insights you need to navigate the shifting employee benefits industry. Join BenefitsPRO.com now!

  • Unlimited access to BenefitsPRO.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com
  • Exclusive discounts on BenefitsPRO.com and ALM events.

Already have an account? Sign In Now
Join BenefitsPRO

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.