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Telemedicine on phone Telehealth providers could boost business in rural areas by raising awareness of quality care available through the service. (Photo: Shutterstock)

While telehealth has only been used by 10 percent of health care consumers, it has the highest customer satisfaction level with users of any consumer category studied by J.D. Power. And although current use is sparse, it’s expected that wider adoption will grow “considerably considerably as health care consumers continue to use and recommend the service.”

So says the J.D. Power 2019 U.S. Telehealth Satisfaction Study, which finds not only that satisfaction levels are high but positive word of mouth is expected to drive broader adoption. People who use it really like it; the study reports that telehealth’s overall customer satisfaction score is 851 out of 1,000, and is 900 or higher among 46 percent of users.

Marlene Satter

Marlene Y. Satter has worked in and written about the financial industry for decades.

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