Telemedicine on phone Telehealthproviders could boost business in rural areas by raising awarenessof quality care available through the service. (Photo:Shutterstock)

While telehealth has only been used by 10 percent ofhealth care consumers, it has the highest customer satisfactionlevel with users of any consumer category studied by J.D. Power.And although current use is sparse, it's expected that wideradoption will grow "considerably considerably as health careconsumers continue to use and recommend the service."

So says the J.D. Power 2019 U.S. Telehealth Satisfaction Study, whichfinds not only that satisfaction levels are high but positive wordof mouth is expected to drive broader adoption. People who use itreally like it; the study reports that telehealth's overallcustomer satisfaction score is 851 out of 1,000, and is 900 orhigher among 46 percent of users.

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Marlene Satter

Marlene Y. Satter has worked in and written about the financial industry for decades.

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