Man paying bill With providers collecting more payments directly from consumers, there are many opportunities for overpayment, creating the need for refunds.

A new report from Aite Group, a financial services company, finds that patient overpayment of claims is becoming more common—but refunds from providers have not kept up with other customer service trends. Billing and collections are often digital transactions, the report explains, but refunds are still disbursed most often through paper checks—a transaction that consumers have little appetite for and one which may add to negative impressions of providers.

Related: Health care satisfaction survey: cost-estimators good, customer service bad

Complete your profile to continue reading and get FREE access to BenefitsPRO.com, part of your ALM digital membership.

Your access to unlimited BenefitsPRO.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical BenefitsPRO.com information including cutting edge post-reform success strategies, access to educational webcasts and videos, resources from industry leaders, and informative Newsletters.
  • Exclusive discounts on ALM, BenefitsPRO magazine and BenefitsPRO.com events.
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com

Already have an account?

BenefitsPRO

Join BenefitsPRO

Don’t miss crucial news and insights you need to navigate the shifting employee benefits industry. Join BenefitsPRO.com now!

  • Unlimited access to BenefitsPRO.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com
  • Exclusive discounts on BenefitsPRO.com and ALM events.

Already have an account? Sign In Now
Join BenefitsPRO

Copyright © 2023 ALM Global, LLC. All Rights Reserved.