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Two women meeting Face-to-face meetings are not only better for communicating how employees can more effectively use their benefits, but also for developing the personal connections. (Photo: Shutterstock)

Even though a next-generation advisor can help you develop the tools and strategies required to drive down your health care costs, they won’t be effective if your employees don’t know how to use them. Traditionally, the communication of how a benefits plan works is confusing and impersonal, and as a result, employees rarely make the most cost-effective choices throughout the health care process.

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