Since early March, our lives havebeen dominated by the disruptions created by COVID-19. We've shifted to working remotely,we've learned the right songs to hum to make sure we're washing ourhands long enough, we're supporting local businesses in any ways wecan, and we're doing our very best to flattenthe curve and keepourselves and our families safe.

Clearly, we're a long way frombusiness as usual. But there's still plenty of business to do.Right this minute, your clients need help figuring out how torespond (or not respond) to the changes that have already happened,and the ones on the horizon. Guide them through this turbulentperiod well, and they're likely to reward you with their trust —and their business — for years to come. Here are a few suggestionson making that happen:

Listen, listen, listen

The game plan you and yourclients had in mind for 2020 may still apply — but most likely itwon't.

The best first step in figuringout how to pivot is to set up a virtual check-in meeting with yourclients simply to hear about their latest concerns. Your role inthis meeting is very simple: Ask questions that get to the heart ofwhat they're struggling with right now, listen, and takenotes. 

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