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A health plan that assists members in keeping out-of-pocket costs low scores an average of 152 points higher on the satisfaction scale than plans that make no such effort. (Photo: Shutterstock)

A new U.S. Commercial Member Health Plan Study released last week by data analytics and consumer intelligence company J.D. Power suggests that the fallout from COVID-19 may be drawing attention to longstanding customer dissatisfaction with traditional health insurance plans.

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