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Patients in a waiting room With limited access to their main PCP, patients with manageable chronic conditions may delay treatment to the point of needing emergency care. (Photo: Shutterstock)

It takes time to establish a relationship with a doctor. But once formed, it sets the stage for both the patient and provider to openly engage, communicate, and trust the treatment plan. This patient-centered, shared decision-making results in higher quality treatment, better health outcomes and lower costs. Healthier patients leads to a healthier community from which employers draw their workforce, which can have a profound impact on an organization’s bottom line.

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