Health departments are anticipating a need for skilled, culturally competent tracers who can convert suspicious or hesitant contacts into enthusiastic, willing participants in the drive to stamp out the virus.
As a contact tracer, Teresa Ayala-Castillo is sometimes asked whether herbal teas and Vicks VapoRub can treat COVID-19. These therapies aren't exactly official health guidance, but Ayala-Castillo isn't fazed. She listens and then suggests other ideas — like getting rest and drinking plenty of fluids.
"I don't want to call them old wives' tales, but these remedies are things that I'm 100% familiar with because my mom used them on me," said Ayala-Castillo, a bilingual first-generation Ecuadorian American who works for the city of Long Beach, California.
Health departments across the U.S. are working at a furious pace to staff their armies of contact tracers to control the spread of the coronavirus that causes COVID-19. Experts estimate local and state health departments will have to add 100,000 to 300,000 people to get the economy back on track.
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