Overlapping circles Every problem you face is likely a combination of three things you can control or influence: People, product and process. (Photo: Shutterstock)

We have the privilege of working with some unbelievably effective leaders every day; however, they would tell you they work hard to be an effective leader.

Most agencies are owned and led by people who spent the majority of their careers as successful salespeople. Most of them still spend much of their time in sales-related activities, with little time to lead, much less develop their leadership skills.

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