Overlapping circles Every problemyou face is likely a combination of three things you can control orinfluence: People, product and process. (Photo:Shutterstock)

We have the privilege of working with some unbelievablyeffective leaders every day; however, they would tell you they workhard to be an effective leader.

Most agencies are owned and led by people who spent the majorityof their careers as successful salespeople. Most of them stillspend much of their time in sales-related activities, with littletime to lead, much less develop their leadership skills.

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