Though most businesses have a level of preparedness training in place, it's safe to say no one event has challenged the effectiveness of preparedness plans across the globe like the onset of COVID-19.
During this pandemic, the necessity of working remotely has been become a reality for many workers and the organizations that employ them. These realities underscore the value of being prepared and embracing different approaches to internal processes and protocol that could pay dividends in times of crisis.
This has been the case at West Bend Mutual Insurance, where accommodating flexible work schedules helped pave the way for a smooth transition amid workplace changes forced by COVID-19. The following are some approaches to consider for current times and any future crises that could impact the industry or individual workers in the future.
Practicing processes
Working remotely can be considered a perk for some or a necessity in other cases. Regardless of the underlying intention, there is a value to being prepared by having all, or a good portion, of an organization's workforce comfortable with working remotely. Even before COVID-19, West Bend had workers assigned to urgent processes working remotely at least once a quarter to maintain familiarity with working from home and any challenges presented.
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