The first wave of coronavirus cases was exceptionally difficult for employees trying to manage the new normal. (Credit: Syuzann/

A month into the COVID-19 pandemic, HR software firm Zenefits conducted a survey that found a majority of workers felt that their employers genuinely cared about their well-being and were doing their level best to ensure their safety and retain jobs. Even as they felt anxiety about the future, employees were generally pleased with the way their companies provided clear and timely communication as the crisis unfolded.

New research from employee feedback provider Effectory takes a deeper dive into the salutary effects of crisis communication—and how badly it’s needed during stressful times for employees.

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Richard Binder

Richard Binder, based in New York, is part of the social media team at ALM. He is also a 2014 recipient of the ASPBE Award for Excellence in the Humorous/Fun Department.

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