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Change concept illustration The current pandemic has taken existing trends in the industry and, to quote the members of Spinal Tap, “put it up to 11.” (Image: Shutterstock)

We often talk about the rate of change in our industry and the ways it impacts benefits advisors and their clients. Although historically slow to adapt to new ideas and innovative technologies, the benefits world has made significant strides in recent years, often with very positive results. We’ve also learned that no matter how quickly we adapt, it’s never quite enough.

The latest driver of change has been the pandemic and its widespread impacts. While it has created a variety of new challenges and opportunities, it has also taken existing trends in the industry and, to quote the members of Spinal Tap, “put it up to 11.”

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Paul Wilson

Paul Wilson is the editor-in-chief of BenefitsPRO Magazine and BenefitsPRO.com. He has covered the insurance industry for more than a decade, including stints at Retirement Advisor Magazine and ProducersWeb.

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