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Data concept More than 55% of HR departments say they spend 11 hours or more every month manually transferring data to and from providers and HR systems. (Photo: Shutterstock)

The COVID-19 pandemic has led employers to deploy more resources than ever to human resources, in an effort to keep employees safe and allow them to continue to work—often from home. But that added investment comes with challenges on how to measure the effectiveness of these new efforts.

A new report from Thomsons Online Benefits outlines the issues around measuring HR data while delivering consumer-friendly benefits. Employers seem willing to invest in this area: in a survey of 542 HR leaders, the study found that 42% are spending 20% of employees’ baseline salaries on benefits, which is the equivalent to more than $12,000 per employee (based on US averages for salaries). In comparison, just 26% of companies were spending that much on benefits in 2019.

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