Email in box HR respondents say they spend an average of nine hours per week — more than an entire workday — just answering questions from employees.

In light of all other changes Americans have been dealing with this year, it's perhaps not surprising that HR professionals aren't eager to make changes to their benefits programs.  HealthJoy's 2021 State of the Benefits Experience Report found that human resources professionals will focus on education and communication as ways to cut costs in 2021, rather than changing up their offerings.

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