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Things are changing, and although much is still unpredictable, what we do know is that with the right data, organizations can get ahead of the coming disruption and prepare.

In recent months the world has been hyper-focused on the near-term effects of COVID-19. The illness itself. The direct effects of social distancing and the burden that it’s put on the economy. There doesn’t seem to be any shortage of worry, instability, and curveballs that 2020 seems to keep throwing our way. Yet at the height of the pandemic, we began to see significant decreases in the demand for services and care utilization, coupled with the unanticipated costs to test for and treat the virus. 

Although many HR and benefit leaders have focused on short-term strategies to combat the impact of COVID-19 on care consumption, few have considered the long-term ramifications the pandemic will have on next year’s utilization and costs

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