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For both employers and their employees, this open enrollment season will be unlike any we have experienced before. From a lack of face-to-face interactions to an entirely new slate of issues challenging the workforce, employers will need to take extra steps to ensure employees are both prepared and engaged as Americans face changing financial needs amid COVID-19.

First, there are the logistical issues. In previous open enrollment seasons, some employers provide the ability to ask questions in face-to-face meetings with their HR professionals or benefits providers.

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