Data concept If HR professionals want HR and benefits professionals need to continually adapt and evolve in order to stay relevant and meet the needs of both the employer and employee. (Photo: Shutterstock)

In today's world, convenience and 24-hour access are a must for just about any product or service, and employee benefits are no exception. Employers and employees both expect to be able to access relevant and up-to-date benefits information whenever they wish, and it's incumbent on their team of benefits advisors to ensure the right systems are in place to make that happen.

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Emily Payne

Emily Payne is director, content analytics for ALM's Business & Finance Markets and former managing editor for BenefitsPRO. A Wisconsin native, she has spent the past decade writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.