It’s difficult enough to get information about benefits across when people are sitting in an office.
By Marty Traynor|November 26, 2020 at 10:58 AM
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I recently had a conversation with a business associate about getting together to discuss some opportunities. Before I could ask whether to use Zoom or Microsoft Teams, she blurted out “I’m done with virtual.” Instead, we made arrangements to meet in person at a reasonably safe location. Her comment stuck with me–I think many of us are more than a little “Zoomed out.” This has some implications for the post-COVID benefits world.
Benefit-related communications with employees are almost certainly being coordinated through technology. The move toward working remotely is more than a passing fad. Some employees are working onsite; however, their employers are unlikely to permit on-site access for benefit professionals to conduct informational or enrollment meetings.
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