Modern benefits platforms will become an even more essential tool to health plan providers and brokers in the coming year as they allow them to reach the end consumer more effectively. (Image: Shutterstock)

Artificial Intelligence (AI) and big data continue to mature into a collection of powerful technologies and tools that give businesses a competitive edge, disrupting industries along the way. AI's cornerstone advantage is that it allows organizations to better leverage their data assets to understand, plan, and act for likely futures, at a speed and accuracy that wasn't previously possible. These capabilities are especially important as organizations grow increasingly complex with the addition of remote work and gig-workers.

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