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Instant Insights / Make the Most of 2021: Tips, Trends & Forecasts for Benefits & Retirement Pros

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The COVID-19 pandemic has changed the way many employers conduct their day-to-day business, accelerated technology development toward digital experiences, and has led to new legislation to support businesses and employees. In many cases, change happened quickly and will be lasting. Listening to consumers is as important as ever, because their experiences and responses will drive decision-making going forward.

That’s especially true in health care and employee benefits. As we look ahead to 2021, we are leaning heavily on outreach and feedback from partners, consultants, brokers, clients, and participants to shape our planning and strategy. With that in mind, here are five trends we’re anticipating in the employee benefits and health care space for the coming year:

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