Virtual doctor appointment Another trend completely unrelated to COVID boosting telehealth prospects? Many folks age 65 and older don’t want to go to assisted living. (Photo: fizkes/

Need more evidence that telehealth’s COVID surge was no fluke? A new white paper explores usage data and consumer preferences, and predicts another leap forward this year. The paper, published by consumer research firm Park Associates and data tracker Softeq Development Corp., reports an explosion of connected medical product purchases is just around the corner.

That’s based upon the experiences consumers had with telehealth tech during 2020, as 41% of consumers with broadband engaged in a remote medical visit compared to 15% in 2019. The increase isn’t surprising; COVID forced many consumers to go online for medical help.

Complete your profile to continue reading and get FREE access to, part of your ALM digital membership.

Your access to unlimited content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical information including cutting edge post-reform success strategies, access to educational webcasts and videos, resources from industry leaders, and informative Newsletters.
  • Exclusive discounts on ALM, BenefitsPRO magazine and events.
  • Access to other award-winning ALM websites including and

Already have an account?

Dan Cook

Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.

More from this author


Join BenefitsPRO

Don’t miss crucial news and insights you need to navigate the shifting employee benefits industry. Join now!

  • Unlimited access to - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including and
  • Exclusive discounts on and ALM events.

Already have an account? Sign In Now
Join BenefitsPRO

Copyright © 2023 ALM Global, LLC. All Rights Reserved.