Overhead cabin image Two topics are likely to dominate the conversation early in the new year: the arrival of COVID-19 vaccines and the inauguration of Joe Biden as the 46th president, with a divided Congress.

Predicting the future of the benefits industry is an inexact science, at best. One year ago, who could have foreseen the impact of the coronavirus pandemic, widespread social unrest and a contentious presidential election?

Nevertheless, industry leaders are sharing their insights on the year just past and what 2021 may have in store. If experience is the best teacher, then 2020 provided a graduate-level education for brokers. Along with the obvious economic lessons, employee and client relationships were also key parts of the curriculum.

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