Chalkboard with strategy map Events in 2020 have accelerated the ongoing reconfiguration of the workplace, one that HR and ER leaders will have an opportunity to shape. (Image: Shutterstock)

Last year was incredibly difficult, but the resilience of leaders everywhere was inspiring. HR and employee relations (ER) leaders stepped up to help their companies confront and overcome unprecedented challenges. They were communicators, counselors, investigators and coaches under extraordinary circumstances. HR and ER demonstrated their value and took their rightful place at the strategic center of organizations around the world.

Related: The future of HR looks bright. Wear shades.

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