Man reading document of voluntary benefits The only way we’re ever going to help ensure benefits and health care become truly consumer-driven is by educating and empowering employees to decide for themselves what benefits are best for their own unique situations.

The pandemic has changed not only the way we work, interact and communicate with our family and friends, but with our colleagues and clients, as well. Because of this change, we’re hearing from our partners and clients that the benefits once known as “voluntary” are becoming more commonly known as “essential.”

Related: How voluntary benefits have been impacted by COVID-19

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