Health care innovation concept Health care leaders agree the pandemic led to rapid adoption of telehealth, investment in patient portals and improvements in mobile connectivity. (Image: Shutterstock)

Health care leaders believe that in 2020, the industry made strides in care delivery innovation, but the tumultuous events of last year revealed other areas that need attention, a new survey has found.

The report is from Optum, the pharmacy and data analytics arm of UnitedHealth Group, the nation’s largest health insurance company. Optum’s report focuses on insights from top health care executives, interviewing 161 officials from health plans, provider groups, and the life sciences. The report noted that 60 percent of respondents came from the C-suite, the rest were vice presidents or senior vice presidents of companies.

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