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Companies want to keep health care affordable for their employees by creating value rather than shifting cost, increasing telemedicine opportunities and better engaging employees who work remotely.

Telemedicine trends and the willingness (or unwillingness) to receive a COVID-19 vaccination top the highlights of the 2020 Consumer Engagement in Health Care Survey, conducted by the Employee Benefit Research Institute and the independent firm Greenwald Research.

Only 55% of adults surveyed with private health insurance between the ages of 21 and 64 said they were willing to receive a COVID-19 vaccine. Almost one-quarter were not willing, while the rest were unsure or claimed “it depends.” Those willing to be vaccinated tended to be college-educated, live in urban or suburban areas, and value telemedicine services. Regardless of their willingness to receive the vaccine, 89% contended health insurance should cover the full cost of the vaccination.

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