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Eye glasses on vision exam By removing in-person visits to the doctor, telehealth patients had greater access and equity to their employer-provided benefits, and much more satisfaction. (Image: Shutterstock)

COVID-19 changed nearly everything about American society, but the largest seismic shifts have occurred in the e-commerce and telehealth spaces.

As a result of millions of professionals working from home full-time, online sales grew by 44% in 2020 as more and more consumers had to get comfortable making nearly all purchases online. Many analysts agree that these trends are not short-term, but the shift to online purchasing behavior is here for the long haul.

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