Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Digital automation features can dramatically improve agent productivity — and a more productive agent is often a more engaged agent. (Image: Shutterstock)

“I quit.” Turnover. Attrition. These are words that’ll prompt a sigh from any customer service leader, no matter the company’s industry or size.

Turnover within customer service teams is a leading threat to one of the team’s highest priorities: delivering consistent customer experiences. Service agent attrition is expensive, too — costing U.S. businesses some $13 billion annually. To put that in more specific terms, the Work Institute estimates turnover costs an organization roughly 30% of an employee’s salary. If an average agent salary is around $50,000 a year, that’s a cost of $15,000 for each and every person who quits.


BenefitsPRO Broker Expo 2022Event

The premier educational and networking event for employee benefits brokers and agents.

Get More Information


Join BenefitsPRO

Don’t miss crucial news and insights you need to navigate the shifting employee benefits industry. Join BenefitsPRO.com now!

  • Unlimited access to BenefitsPRO.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com
  • Exclusive discounts on BenefitsPRO.com and ALM events.

Already have an account? Sign In Now
Join BenefitsPRO

Copyright © 2022 ALM Global, LLC. All Rights Reserved.