{
  "author": {
    "name": "Chris Tranquill",
    "webUrl": "/author/profile/chris-tranquill/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2021/04/28/keep-your-customer-service-agents-happy-4-ways-to-reduce-turnover/",
        "title": "Keep your customer service agents happy: 4 ways to reduce turnover",
        "byline": "Chris Tranquill",
        "kicker": "Best Practices",
        "prettyDate": "April 28, 2021",
        "timeToRead": "7 minute",
        "image": {
          "uri": "https://images.benefitspro.com/contrib/content/uploads/sites/412/2020/09/happy-faces-sad-Article-202009211345.jpg",
          "width": "372",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/chris-tranquill/",
            "name": "Chris Tranquill"
          }
        ],
        "kickerNode": [
          {
            "uri": "/best-practices/",
            "sectionName": "Best Practices"
          }
        ],
        "summary": "Turnover within customer service teams is a leading threat to delivering consistent customer experiences.",
        "body": null
      }
    ]
  }
}