Chalkboard with strategy map "HR must establish and drive a leadership role within the business, transitioning away from the traditional operational roles of managing employees, payroll and benefits," says Geoff Webb. (Image: Shutterstock)

One of the many lessons we've learned over the past year: Good employees make the world go round. Or at least keep a business running in the black. Indeed, the disruptions of the past year have been a wakeup call for employers. When asked to turn on a dime and accommodate new working conditions, not to mention the increased stress and mental health struggles employees were going through, employers realized that "the way things were always done" will not be good enough going forward.

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Emily Payne

Emily Payne is director, content analytics for ALM's Business & Finance Markets and former managing editor for BenefitsPRO. A Wisconsin native, she has spent the past decade writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.