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Mentorship concept From office sit-downs to lunch or happy hours, the interactions between old and new workers are a vital aspect of a benefits brokerage’s growth.

No professional sports team would draft young players, hand them a playbook and then leave them to sink or swim on their own. Yet all too often, this is how businesses treat new hires.

“I started out in the industry on a direct-sales team with one of the major carriers,” says Kai Williams, employee benefits advisor for PSA Financial and Insurance Services in Bowie, Maryland. “They did a mass hiring of about 25 people, and I am the only one who is still in the business. A big reason for that is because they just let us fend for ourselves and figure it out. Fortunately, I was able to learn enough to keep my head above water.”

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