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Benefits enrollment options concept You can be a technology company first and foremost, but that tech must serve the member and provide answers with personal insight. (Image: Shutterstock)

It’s no surprise that technology has contributed to major shifts in all aspects of health care over the past year, from patients embracing telehealth visits to the very delivery system of COVID vaccines and prescription medicines. And now, most everyone is interfacing more with emails, texts and Zoom meetings than with people. How can we retain a personal touch in health care while still leveraging advanced technology? By embracing both emotional intelligence and artificial intelligence (AI).

Ronnie Brown Ronnie Brown is chief operating officer at Marpai Health. She is an industry veteran bringing over 30 years of experience in the self-funded health care insurance market, and deep expertise in third-party administration of self-funded plans. Ronnie is a health care and employee benefits professional with diverse experience in health care operations, benefit plan administration, cost containment, health care analytics, medical stop-loss, and electronic provider payments. 

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